No Country for Old E-Mail Thinking
The adoption of the interactive channel and e-mail communications as its dialogue enabler is not to be questioned. Oct 16, 2008
Make E-Mail Pull Its Holiday Weight
Six tips for getting the most out of your e-mail campaign in the all-important fourth quarter. Sep 18, 2008
E-Denial
What happens when organizations and people fail to keep pace with the times? Aug 21, 2008
Data Held Hostage
A bias against outsourcing, combined with overburdened IT staff, needlessly hinders effecting e-mail communications strategies. Jun 26, 2008
Unexamined E-mail Isn't Worth Sending
Why you should get your hands on customer demographic, behavioral, psychographic, and transactional data before you hit the send button. May 29, 2008
Are You Interested in E-Mail ROI?
There's a genuine need for information and exchanges that focus on building positive ROI through e-mail. Let's get organized! Aug 23, 2007
New Year's Resolution: Quality E-Mail Relationships
We live in a world obsessed with commoditizing the power of relationships. Resolve to kick this obsession and really build customer relationships. Dec 14, 2006
The Power of "Thank You"
Why do so many companies miss the basics of building customer relationships? Nov 16, 2006
Same Time, Last Year
Jumpstart holiday communications with each customer segment by leveraging last year's data. Oct 19, 2006
What's Not Working?
Have you fallen into the what-I-don't-know-won't-hurt-me syndrome? Sep 21, 2006
E-Mail Insight and Initiative
E-mail provides insight into customers. But are you taking the initiative with that data? Aug 24, 2006
Data Held Hostage
A bias against outsourcing, combined with overburdened IT staff, needlessly hinders effecting e-mail communications strategies. Mar 9, 2006
AOL's Getting Into the Postage Game
AOL will require postage on incoming mail to authenticate messages to its subscribers. Will it help with spam? Feb 9, 2006
No Pallets Required
The Internet isn't only the newsstand but also the distribution network. It's not too late for traditional publishers to go digital. Nov 17, 2005
The Broadband Slow Down
Broadband e-mail service providers can actually slow your delivery rate. Eight ways to ensure e-mail deliverability. Sep 22, 2005
Five Fantastic E-Mail Tactics
Make this holiday season great by fine-tuning those e-mail communication strategies and tactics. Aug 25, 2005
E-Mail: The Secret Weapon in Customer Retention
The leadership battle is really about loyal customer relationships. Leverage customer intelligence together with e-mail to win. Jun 30, 2005
Go From "Yup" to an E-Mail Dialogue
Many business still don't recognize e-mail's growing importance in customer relations. Replace CRM with 'customer optimization management.' May 5, 2005
E-Mail's Seven Seconds
Once a recipient opens your e-mail, you've got seven seconds to make the pitch. Does your creative meet the deadline? Apr 7, 2005
Back to E-Mail Basics
Consumers expect the basics: to be greeted warmly, asked their opinion, and thanked. Why should e-mail be any different? Feb 10, 2005
Spam Down, Deliverability Concerns Up?
What gives? Relevance and quality don't just help open, click-through, and response rates but delivery rates, too. Jan 13, 2005
Pay Me Now, or Pay Me Later
Sooner or later, senders will have to pay for commercial e-mail delivery. Sooner is preferable for everyone involved. Jul 1, 2004
The New "E-Lectorate"
Politically correct: Candidates must learn to campaign to a new constituency -- online voters. Jun 3, 2004
A Little TLC
E-mail TLC: Test, Learn, and Communicate. May 6, 2004
The Delivery RFP
How to select an e-mail service provider that can 'deliver.' Apr 8, 2004
Consumers to Retailers: You're Fired!
Understand the warning signs before customers delete or unsubscribe from your e-mail communications. A new survey sheds insight on how to read them. Mar 11, 2004
The E-Mail Renaissance Is Upon Us
Outbound e-mail is highly refined. Now, the coming improvements to the channel, including technologies that handle inbound customer queries with finesse. Oct 23, 2003
Supersize Search For Q4 and Beyond
You paid good money for every click. That's just the beginning. How to integrate search with e-mail and other marketing media. Sep 25, 2003
In-House or Outhouse: The Hard Questions
Got what it takes to handle e-mail in-house, or do you need outside help? Conduct an internal audit -- and ask these questions. Jun 5, 2003
Delivering the Mail
The 10 must-ask questions that ensure your e-mail makes it into recipients' inboxes. May 8, 2003
Permission to Spam?
Seven ways to conquer inbox clutter and differentiate yourself now. Apr 10, 2003
Email Optimization Tips for 2003
Al dusts off the old crystal ball and divines what the coming year has in store for email marketers. Dec 19, 2002
No More Dead Weight
Face it. The economy's put you and your company on a strict diet. The regimen is painful but not without rewards. Nov 21, 2002
Customer Optimization: A Holiday Primer
What do marketers have up their sleeves this holiday season? Al lays out eight steps for fourth-quarter success. One: Make a list. Two: Check it twice.... Oct 24, 2002
How to Avoid the Email Black Hole
One slip, and your campaign's sucked into bulk-mail-folder oblivion. Al offers step-by-step spam filter optimization. Aug 29, 2002
Bills, Bills, E-Bills
Why not digitize one of the most fundamental avenues of communication between you and your customer? Aug 1, 2002
Part Art, Part Science, Part 2: Keep It Relevant
Creating truly effective and efficient email communications requires that you tap both your creative side and your scientific side. Mar 14, 2002
The Science of Subject Lines
You test everything else -- creative, message, offer -- on your email marketing communication, so why does the subject line so often get overlooked? Jan 17, 2002
Stop Missing Opportunities
With the relative maturation of email marketing and the surprising growth in online shopping this holiday season, you might think we've reached the pinnacle of efficiency. Well, says Al, if you're thinking that, you're wrong. Dec 20, 2001
All I Really Want
What do your customers want for the holidays? Don't know? Well... have you ever thought of asking? Even Santa needs a little help this time of year. Nov 15, 2001
Defy the Expected to Yield the Possible
Tough times provide the perfect opportunity for innovation, and companies that follow the right steps can take an expected stinker of a year and turn it into a sweet one. Oct 18, 2001
The E-Season's Must-Have Email Marketing Accessories
You've been searching for that perfect email marketing technology, and you've finally found it. It's a beauty, with sophisticated segmentation, dynamic content assembly, downloadable reporting, and so much more. But is it complete? Sep 6, 2001
Making Messages Matter
The Internet has been positioned as a platform that will truly enable a one-to-one relationship between vendor/supplier and customer. Imagine if a marketer could truly understand the needs of his or her customer base... Aug 9, 2001
You Better Watch Out: Holidays Ahead
The Grinch may have captured the minds of holiday shoppers and marketers last year, but this holiday season holds great promise for those smart companies that see the power in email databases and communications strategies. Jul 10, 2001